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** README BEFORE POSTING **

 
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BSOD2600
Cacti Moderator


Joined: 08 May 2004
Posts: 6795
Location: WA, USA

PostPosted: Fri Feb 03, 2006 2:30 pm    Post subject: ** README BEFORE POSTING ** Reply with quote

Alright, so you've gotten Cacti installed and you've got a problem. Here are a few things you should check / read before posting your question.

  1. Thoroughly read my windows install guide and make sure you haven't missed anything.

  2. Read my FAQ which address common problems.

  3. Have you applied the latest patches for Cacti? Read this on how to apply them.

  4. In your post, include the versions of the software you're using (if applicable):
    Operating System:
    Webserver:
    Cacti:
    Spine:
    MySQL:
    PHP:
    RRDTool (Cygwin or Win32 version):
    Net-SNMP:
    Cygwin (cygwin1.dll version):
    Plugin Architecture:

  5. If you're not getting any graphs or rrd files created, it's likely because Cacti is not collecting valid data. To find out what is really going wrong, do the following and include it as either an attachment or QUOTE in your post.

    Turn the polling level in cacti to debug (Settings | Polling level) for one cycle, wait for Cacti to run, and paste the output of the actual log file (<webroot>/cacti/log/cacti.log). If it contains WEBLOG entries, then don't bother posting since they just clutter up the log. Turn off WEBEVENTS logging and try again.

  6. Another reason why graphs are not being displayed is because of some error specific to rrdtool. Go to Graph Mangement. Click on a graph. In the top right corner, enable Graph Debugging. Does rrdtool report an error?

  7. Getting NaN's, blank graphs, or rrd files not created? Read how to troubleshoot the problem.

  8. It's possible you have file system permission problems. Read HOWTO: Debug Windows NTFS permission problems.

  9. Lastly, read through the Cacti documentation site (link above the forum).


Last edited by BSOD2600 on Mon Dec 17, 2007 4:41 am; edited 3 times in total
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