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 Post subject: I cannot login into my Cacti
PostPosted: Thu Feb 14, 2019 7:26 am 
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Joined: Thu Feb 14, 2019 6:25 am
Posts: 3
Please help, am in a big mess. I have been trying to come out of it without success. My Cacti is installed in Ubuntu Linux. I do not understand what I did in my Cacti and have not been able to login successfully since yesterday. Meanwhile my password and username is quite correct and I do not get prompt of wrong password while trying to login. If I try to login it just reads a straight line and brings me back in the login page again between seconds. Please I am standing by for any help which can help me login again. I can also be reached in my email: [email protected]


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 Post subject: Re: I cannot login into my Cacti
PostPosted: Thu Feb 14, 2019 10:26 am 
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Cacti Guru User

Joined: Sun Aug 27, 2017 12:05 am
Posts: 2499
It sounds like you are logging in but being logged out again. One way to be sure, set the password against your user using the older MD5 method and it should allow you to login. If you are then being returned back to the login prompt after being logged in, the chances are you've set the timeout value too low.

Code:
update user_auth set password=md5('LetMeIn'), must_change_password = '', enabled = 'on' where username = 'admin';

Replace admin with the user in question, and the password should then be LetMeIn.

If you are still having issues, there are a variety of settings that could be involved. It may be easier to email me a dumb of the DB. Before you go down that road though, check your cacti.log and apache / nginx /php error logs to see if anything else is being recorded.

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Updated NetSNMP Memory template for Cacti 1.x
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 Post subject: Re: I cannot login into my Cacti
PostPosted: Fri Feb 15, 2019 10:01 am 
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Joined: Thu Feb 14, 2019 6:25 am
Posts: 3
Hi netniV, I have tried the solution you advised but still could not get a head way. I was able to change the password but still not able to login with the changed password. Hence same issue persist. Please I still seriously need assistance.
Thank you.


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 Post subject: Re: I cannot login into my Cacti
PostPosted: Fri Feb 15, 2019 10:21 am 
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Cacti Guru User

Joined: Sun Aug 27, 2017 12:05 am
Posts: 2499
I'll be free in a couple of hours if you have a method of remote support you prefer. send me an email to [email protected]

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Official Cacti Developer

Cacti Resources:
Cacti Website (including releases)
Cacti Issues
Cacti Development Releases
Cacti Development Documentation

My resources:
How to submit Pull Requests
Development Wiki and How To's
Updated NetSNMP Memory template for Cacti 1.x
Cisco SFP template for Cacti 0.8.8


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 Post subject: Re: I cannot login into my Cacti
PostPosted: Mon Feb 18, 2019 2:06 am 
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Joined: Thu Feb 14, 2019 6:25 am
Posts: 3
Hi netniV, trust you are well. My apologies I have not had access to good internet reception. Please when would you be available today so you could assist me. Thanks a lot


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 Post subject: Re: I cannot login into my Cacti
PostPosted: Mon Feb 18, 2019 12:48 pm 
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Cacti Guru User

Joined: Sun Aug 27, 2017 12:05 am
Posts: 2499
Ah sorry, only just seen this. Feel free to email me and I'm more likely to respond though today I've been extremely busy :)

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Cacti Resources:
Cacti Website (including releases)
Cacti Issues
Cacti Development Releases
Cacti Development Documentation

My resources:
How to submit Pull Requests
Development Wiki and How To's
Updated NetSNMP Memory template for Cacti 1.x
Cisco SFP template for Cacti 0.8.8


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