ICMP Ping Abnormal

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lss
Posts: 3
Joined: Tue Dec 11, 2018 3:19 am

ICMP Ping Abnormal

#1 Post by lss » Tue Dec 11, 2018 3:41 am

The issue is weirdly every poll run it seems to keep thinking various devices are DOWN, it seems a bit random as to the devices picked too. When you go into them manually in Cacti the SNMP summary and ping response at the top is fine (ping is set for ICMP and responds well under the 500ms timeout)
and I find "DEBUG: Entering ICMP Ping" at the same time "DEBUG: Exceeded Device Timeout, Retrying"

Please help me,Thank you!

OS Windows 7 Pro
Windows Installer [Cacti 1.1.38]
Cacti 1.1.38
Spine 1.1.37

2018/12/11 16:25:07 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] Hostname[192.168.123.215] ERROR: HOST EVENT: Device is DOWN Message: ICMP: Ping timed out
2018/12/11 16:25:07 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] PING Result: ICMP: Ping timed out
2018/12/11 16:25:07 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] DEBUG: Exceeded Device Timeout, Retrying
2018/12/11 16:25:07 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] DEBUG: Exceeded Device Timeout, Retrying

2018/12/11 16:25:07 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] DEBUG: Entering ICMP Ping
2018/12/11 16:20:02 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] TH[1] DEBUG: HOST COMPLETE: About to Exit Device Polling Thread Function
2018/12/11 16:20:02 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] TH[1] Total Time: 0.19 Seconds
2018/12/11 16:20:02 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] TH[1] Device has no information for recache.
2018/12/11 16:20:02 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] Hostname[192.168.123.215] NOTICE: HOST EVENT: Device Returned from DOWN State
2018/12/11 16:20:02 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] PING: Result ICMP: Device is Alive
2018/12/11 16:20:02 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] DEBUG: ICMP Device Alive, Try Count:1, Time:0.0000 ms
2018/12/11 16:20:01 - SPINE: Poller[Main Poller] Device[16] Device[192.168.123.215] DEBUG: Entering ICMP Ping

netniV
Cacti Guru User
Posts: 2795
Joined: Sun Aug 27, 2017 12:05 am

Re: ICMP Ping Abnormal

#2 Post by netniV » Wed Dec 12, 2018 3:29 am

Several things then, is spine set to run as root with the SetUID ? It needs that for ICMP ping to work. Are you maxing out your CPU/Disk or Network limits? Do your routes look correct? Have you tried a traceroute to make sure things are going were you expect them to be? Is there a firewall in the way and is it configured correctly if so?

lss
Posts: 3
Joined: Tue Dec 11, 2018 3:19 am

Re: ICMP Ping Abnormal

#3 Post by lss » Wed Dec 12, 2018 7:55 pm

netniV wrote:Several things then, is spine set to run as root with the SetUID ? It needs that for ICMP ping to work. Are you maxing out your CPU/Disk or Network limits? Do your routes look correct? Have you tried a traceroute to make sure things are going were you expect them to be? Is there a firewall in the way and is it configured correctly if so?
I found something.
Maximum Threads per Process="1" ICMP Ping is OK,ALL Device is UP
Maximum Threads per Process>"1" ICMP Ping is NG,Some Device is DOWN

netniV
Cacti Guru User
Posts: 2795
Joined: Sun Aug 27, 2017 12:05 am

Re: ICMP Ping Abnormal

#4 Post by netniV » Tue Dec 18, 2018 7:51 am

OK, that seems to be a bug then. Can you report that on GitHub?

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