Cacti (home)ForumsDocumentation
Cacti: offical forums and support
It is currently Wed Aug 23, 2017 8:02 pm

All times are UTC - 5 hours




Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: Creating SLA Reports with Cacti
PostPosted: Wed Oct 05, 2016 10:09 am 
Offline
User avatar

Joined: Thu Sep 01, 2016 8:06 pm
Posts: 24
We had another customer that needed to get SLA reports to their manager every week and a rollup every month. Our customer was buying services on the web from certain vendors as well as bandwidth from providers. Each provider had an SLA back to my customer. If the provider violated the SLA, my customer got credits. The problem was, there was a specific, agreed upon format of the report, a specific calculation for the reports and a ton of other meta data that needed to be derived.

The other issue was Incident Ticket Up time and Down Time needed to be factored into the report!. My customer, who loves Cacti, was about to abandon Cacti....until we showed them it was possible to get this report and many more. Snap shots are below, full demo is here:


username: [email protected]
password: demo


https://demo.virtuops.com/group/virtuops-data-dash/slas/what-we-owe-
https://demo.virtuops.com/group/virtuops-data-dash/slas/who-owes-us-

Attachment:
WhatWeOwe.PNG
WhatWeOwe.PNG [ 148.09 KiB | Viewed 535 times ]

Attachment:
WhoOwesUs.PNG
WhoOwesUs.PNG [ 443.67 KiB | Viewed 535 times ]


Last edited by cms1cd on Wed Oct 05, 2016 10:19 am, edited 2 times in total.

Top
 Profile  
 
 Post subject: Re: Creating SLA Reports with Cacti
PostPosted: Wed Oct 05, 2016 10:11 am 
Offline
User avatar

Joined: Thu Sep 01, 2016 8:06 pm
Posts: 24
Not sure what happened to the URLs on the last post, here they are

username: [email protected]
password: demo

https://demo.virtuops.com/group/virtuops-data-dash/slas/what-we-owe-
https://demo.virtuops.com/group/virtuops-data-dash/slas/who-owes-us-


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 2 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

Protected by Anti-Spam ACP Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group