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 Post subject: Cacti Monitor Plugin requires an html based Email client
PostPosted: Wed May 15, 2019 8:24 am 
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Cacti User

Joined: Mon Mar 03, 2008 2:07 pm
Posts: 90
Does anybody know how to shut this alert up. I can't find anything on this issue. I am running Cacti 1.2.2 with monitor 2.3.4 and THOLD 1.2.4. Everytime a device reboots or snmp restarts it send a page with "Cacti Monitor Plugin requires an html based Email client". Any help would be appreciated.


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 Post subject: Re: Cacti Monitor Plugin requires an html based Email client
PostPosted: Fri May 17, 2019 4:22 pm 
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Cacti Guru User

Joined: Sun Aug 27, 2017 12:05 am
Posts: 2499
That sounds like the device reboot notification. What do you actually get? Can you foward a copy to [email protected]?

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Cacti Resources:
Cacti Website (including releases)
Cacti Issues
Cacti Development Releases
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My resources:
How to submit Pull Requests
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Updated NetSNMP Memory template for Cacti 1.x
Cisco SFP template for Cacti 0.8.8


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 Post subject: Re: Cacti Monitor Plugin requires an html based Email client
PostPosted: Fri May 17, 2019 4:45 pm 
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Cacti User

Joined: Mon Mar 03, 2008 2:07 pm
Posts: 90
I opened a ticket on the monitor plugin. It seems in the newer version of Cacti the notifications are via HTML which works fine for email notifications but not for alerting via an old fashion pager. Specifically go under CONFIGURATION --> SETTINGS --> MONITOR --> Notification Report Format . All the formats available are via HTML. In shops where pagers are still in use this will cause an error and a message of "Monitor Plugin requires an html based Email client" to be sent to the pager.


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 Post subject: Re: Cacti Monitor Plugin requires an html based Email client
PostPosted: Sat May 18, 2019 4:32 am 
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Cacti Guru User

Joined: Sun Aug 27, 2017 12:05 am
Posts: 2499
Ah, yes that was what i thought, i was the client having the issue but a need for text only version seems reasonable

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Official Cacti Developer

Cacti Resources:
Cacti Website (including releases)
Cacti Issues
Cacti Development Releases
Cacti Development Documentation

My resources:
How to submit Pull Requests
Development Wiki and How To's
Updated NetSNMP Memory template for Cacti 1.x
Cisco SFP template for Cacti 0.8.8


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 Post subject: Re: Cacti Monitor Plugin requires an html based Email client
PostPosted: Mon Jun 10, 2019 3:37 pm 
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Cacti User

Joined: Mon Mar 03, 2008 2:07 pm
Posts: 90
Any word on a solution. I am receiving a world full of crap from other people on-call about this message being received on their pagers "Cacti Monitor Plugin requires an html based Email client" every time a host reboots or snmp is restarted.


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